๐Ÿ“ฆ Order above $39,99 now and get FREE Shipping & 2*50g FREE Samples ๐Ÿ“ฆ
๐Ÿ“ฆ Order above $39,99 now and get FREE Shipping
& 2*50g FREE Samples ๐Ÿ“ฆ

Where is my Order?

Posted on

We ship orders every day Monday to Sunday, and all orders go out daily, if you place the order before the cutoff time it will go out that same day! Once the shipping company picks it up you will receive a tracking number by email that will help you track your order.

Comments (53)

Please note that all comments will be checked by our team before being approved.

Sarah Strohmer

I recently ordered some super white capsules and my package was supposed to be delivered yesterday and instead it is in a big loop in Colorado and the tracking number hasn’t been updated since yesterday morning so I am getting concerned. I also haven’t heard from anyone so that is more concerning. I’d really appreciate some help here! I really enjoy the products and want to keep buying from here but this is only my 2nd time buying and this is happening and I am very confused


Hello, I just wanted to make sure my order went to the correct place, I might have spelled my street wrong

Erik Goerman

My product has been at the same shipping location for days. I think itโ€™s lost.๐Ÿ˜ž What do I do in this situation?


Hi, I ordered on the 24th of November, now it’s the 29th and I haven’t received it. At one point the tracking said it would be here Tuesday, then Wednesday, now nothing. The mailman already came. Can y’all check on my order? Order Number #45160


Wondering what is going on with my order. I ordered Saturday and have yet to receive shipping info. My order number is #40666. It says delivery in 2 to 3 days on your guys site but if you haven’t filled my order yet it will be more like almost a week


Can you tell me about my order if I ordered as guest? I just now created an account.


I can’t seem to locate my order, the email says #42798. Can I please get an email of the tracking#?


Tracking on My order placed last week says there has been an issue delayed due to external factors highlighted in red. What does this mean? Do I need to re order?

Glenda Crawford

Where is my tracking number? I ordered for the 1st time Saturday.

Emily Grimes

Can someone please get back to me about our order? We got a kilo of the wrong product. Thanks!!


Hello. Checking on order #25460. Thank you!

Thomas Weiner

Hello just wanted to check to see what day my order was coming in didn’t see a tracking number

Jacqueline Fennessy

Hi. Just checking on order # 23679. Thank you.

Hello, I’ll email you the details for your order right away, let me know if there is anything else I can help with! From the tracking number looks like it should be delivered tomorrow, but I’ll send you again the tracking by mail. Thank you!


Hello I would like to check my order #21721. I checked USPS and it states package not recieved.


I just wanted to say how professional this company is and to say the care about there customers is an understatment.


Hi iโ€™d like to check in on an order#14645? i canโ€™t seem to figure out how to track it. thanks in advance!

Hello, you received a tracking number via email, with that you’ll be able to see exactly when your order will be delivered ๐Ÿ˜€


Wondering what happened to my order 12383?


Where is my order #11078

I will contact you by email with details, since your order was placed Saturday after our cutoff time, it will be shipped now and delivered on your day tomorrow morning. More details I’ll send you more info by email.

Daniel Gugliotta

Will my order come today?

Yes, your tracking number says that your order will be delivered by the end of the day ๐Ÿ˜€


Hi,checking my order #10598
I ordered Friday, March 11

Hello Agnes, 11 March was Saturday, and since it was placed after the cutoff time we’ll ship it out today (Monday) – should reach you in the next 24-30 hours. Since it was placed on the weekend after our Saturday cutoff time, there is not much we could have done better. Thank you!


hi just checking on my order #9985 tried the tracking number but won’t let me track the package.

Sent an update by email, we try to avoid doing customer support here in the comment section, so I emailed you the details!


Checking on order #10021, wondering if itโ€™ll be here in time so I donโ€™t need to go to the local store in a couple days. Thanks! Sorry for the impatience.

Hello, seems like it was shipped on Friday, tracking code was sent by email. I just checked the tracking number, it says that weather might cause delays, but most likely Monday morning it will be at your door, we shipped it as soon as possible on our end


Hello. I placed an order before creating an account. I received an email stating itโ€™s being processed, will I be receiving another one with a tracking #? Order #9420. I know it was just made, I just wanted to know your shipping process

Natalie Reynolds

Hello. Are you guys shipping out today? President’s Day. I ordered on Saturday and it said receive by Monday on the website but now it is still not shipped out. Just curious if it will be shipped today or not


Did the order before making an account..order #9308 when should I expect it to come?

I think you should have already received it, but also after placing the order you receive a tracking code by email even if you did not create an account!


Good Morning! I have some concerns regarding my order #8053? I know I’m probably being impatient, but I placed an order on January 1st and it still has yet to be shipped? I hope there isn’t any issue.

Robert Byrne

#5516 no email ,no update Purchased 5/1/22 whats up

Nova Team

Hello Robert, we don’t ship on Sundays, your order will be shipped today as soon as possible!


Checking on my Order #5441

Tracking number that was provided says โ€œlabel cancelledโ€

Thank you!


Nova Team

Hello Jake, we’ll send you the right one by mail right away!

Leave a Reply

Your email address will not be published. Required fields are marked *

Latest Kratom News & Articles
Itโ€™s important to be well informed and weโ€™re here to help you learn about the risks and types of kratom.