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Where is my Order?

Posted on

We ship orders every day Monday to Sunday, and all orders go out daily, if you place the order before the cutoff time it will go out that same day! Once the shipping company picks it up you will receive a tracking number by email that will help you track your order.

Comments (39)

Please note that all comments will be checked by our team before being approved.


Can you tell me about my order if I ordered as guest? I just now created an account.

Glenda Crawford

Where is my tracking number? I ordered for the 1st time Saturday.

Emily Grimes

Can someone please get back to me about our order? We got a kilo of the wrong product. Thanks!!


Hello. Checking on order #25460. Thank you!

Thomas Weiner

Hello just wanted to check to see what day my order was coming in didn’t see a tracking number

Jacqueline Fennessy

Hi. Just checking on order # 23679. Thank you.

Hello, I’ll email you the details for your order right away, let me know if there is anything else I can help with! From the tracking number looks like it should be delivered tomorrow, but I’ll send you again the tracking by mail. Thank you!


Hello I would like to check my order #21721. I checked USPS and it states package not recieved.


I just wanted to say how professional this company is and to say the care about there customers is an understatment.


Hi i’d like to check in on an order#14645? i can’t seem to figure out how to track it. thanks in advance!

Hello, you received a tracking number via email, with that you’ll be able to see exactly when your order will be delivered 😀


Wondering what happened to my order 12383?


Where is my order #11078

I will contact you by email with details, since your order was placed Saturday after our cutoff time, it will be shipped now and delivered on your day tomorrow morning. More details I’ll send you more info by email.

Daniel Gugliotta

Will my order come today?

Yes, your tracking number says that your order will be delivered by the end of the day 😀


Hi,checking my order #10598
I ordered Friday, March 11

Hello Agnes, 11 March was Saturday, and since it was placed after the cutoff time we’ll ship it out today (Monday) – should reach you in the next 24-30 hours. Since it was placed on the weekend after our Saturday cutoff time, there is not much we could have done better. Thank you!


hi just checking on my order #9985 tried the tracking number but won’t let me track the package.

Sent an update by email, we try to avoid doing customer support here in the comment section, so I emailed you the details!


Checking on order #10021, wondering if it’ll be here in time so I don’t need to go to the local store in a couple days. Thanks! Sorry for the impatience.

Hello, seems like it was shipped on Friday, tracking code was sent by email. I just checked the tracking number, it says that weather might cause delays, but most likely Monday morning it will be at your door, we shipped it as soon as possible on our end


Hello. I placed an order before creating an account. I received an email stating it’s being processed, will I be receiving another one with a tracking #? Order #9420. I know it was just made, I just wanted to know your shipping process

Natalie Reynolds

Hello. Are you guys shipping out today? President’s Day. I ordered on Saturday and it said receive by Monday on the website but now it is still not shipped out. Just curious if it will be shipped today or not


Did the order before making an account..order #9308 when should I expect it to come?

I think you should have already received it, but also after placing the order you receive a tracking code by email even if you did not create an account!


Good Morning! I have some concerns regarding my order #8053? I know I’m probably being impatient, but I placed an order on January 1st and it still has yet to be shipped? I hope there isn’t any issue.

Robert Byrne

#5516 no email ,no update Purchased 5/1/22 whats up

Nova Team

Hello Robert, we don’t ship on Sundays, your order will be shipped today as soon as possible!


Checking on my Order #5441

Tracking number that was provided says “label cancelled”

Thank you!


Nova Team

Hello Jake, we’ll send you the right one by mail right away!

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