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Terms of Purchase

Product Disclaimer

Our products are NOT intended to cure, treat, or mitigate any illnesses, diseases, and/or medical conditions. For more details, please refer to the FDA Import Alert 54-15

We do not make any representation in terms of suitability for use or intended use. These products may contain chemicals, such as nickel, lead, and arsenic, known to the state of California to cause cancer, birth defects, and other reproductive harm. For more information about California’s regulations, you can visit the Proposition 65 website.

Product Use & Handling

The customer is fully liable for the research and due diligence carried out in relation to the intended use of the products we sell. In addition, the customer is completely responsible for any issues, risks, or side-effects that may be caused from the way they handle and/or use any product that is purchased from us.

Liability Waiver

By purchasing from novakratom.com, you agree to hold this website and [company] harmless from any issue that may arise from the handling or use of our products. The hold harmless cause goes into effect from the moment the intended recipient receives their order. 

We are not responsible for third-party handling of our product(s). The intended recipient is the person who receives the product at the shipping address the customer mentioned within their order details.

Age Restriction

All visitors and users of this website are required to comply with age restrictions. Any visitor below the age of 21 is not allowed to access and/or browse the content published on our website according to the rules we stipulate in the terms of service policy. If you are under 21 years of age, please leave this website immediately.

In addition, the age restriction is valid for anyone under the age of 21, regardless of whether they are accompanied by another person who meets the age criteria.

Legal Waiver

By purchasing our products, you hereby understand that states and counties may have diverging legislation related to it. We do our best to keep up with laws and legislation, but we cannot guarantee that the information is always up to date. 

The customer is completely liable for the due diligence of the legislation that is applied to them, as well as for the repercussions that may or may not result from their purchase. We will not be held responsible for the use of our products in the areas in which our customers order to or travel to after receiving their shipment.

Customer Data

The customer understands that the operation and business of this website will use their personal data. Their personal information is used for contact purposes, to ship orders, and to successfully complete payments. If you want to know more about how we protect and use personal data, you can refer to our Privacy Policy.

Customer Accounts

We reserve the right to terminate access to our website to any user, at any time, without explanation. We reserve the right to block any account, phone number, IP or email address, shipping or billing address, for any reason, at any time, at our discretion. In addition, we may blacklist a customer from all methods of payment or a specific payment method. We reserve the right to do any of the above without providing reasons for terminating a customer or user account.


Any legal arguments placed on novakratom.com will be handled in the European Union.