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Frequently Asked Questions

Here are some of the most Frequently Asked Questions by our customers – we encourage you looking for answers here before contacting us by email or phone just so you can get your answer instantly – you can find questions separated in different categories (shipping, product, discounts, etc…):

Shipping

How long does the shipping take?

X

How many days does the delivery take?

All our orders are shipped with USPS Priority mail, you should receive your order in 2-4 business days

Is there a faster way to ship?

X

Is the order shipped discretly?

X

Product

What’s your strongest Kratom?

X

What strains are available on Nova Kratom?

X

How do I know which strain fits my needs?

X

Do you offer samples?

X

What’s your lightest Kratom?

X

Do you offer packages of multiple strains?

X

Order Details

Where can I see my order details?

X

How can I cancel an order?

X

How many orders can I place?

X

Is there a weight limit on my order?

X

How can I track my order?

X