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Frequently Asked Questions

Here are some of the most Frequently Asked Questions by our customers – we encourage you looking for answers here before contacting us by email or phone just so you can get your answer instantly – you can find questions separated in different categories (shipping, product, discounts, etc…):

Shipping

How long does the shipping take?

We ship all orders with UPS, usually it takes 1-3 days for you to receive your order.

How many days does the delivery take?

All our orders are shipped with UPS Priority, you should receive your order in 1-3 business days

Is there a faster way to ship?

It’s almost impossible to get something better than overnight

Is the order shipped discretly?

Absolutely, no mention of Kratom!

Product

What’s your strongest Kratom?

Green Maeng Da

What strains are available on Nova Kratom?

We have a huge variety of strains, you can find them on our strains page

How do I know which strain fits my needs?

It’s subjective unfortunately 🙁

Do you offer samples?

We add free sampels to each order

What’s your lightest Kratom?

Unfortunately it’s a subjective question 🙁

Do you offer packages of multiple strains?

Yes

Order Details

Where can I see my order details?

In your account after you’ve registered one

How can I cancel an order?

Email us and we’ll cancel and refund

How many orders can I place?

As many as you want 😀

Is there a weight limit on my order?

None

How can I track my order?

You will receive a trackign code by email