How long does shipping take?

Great prices. Great quality. My only complaint is the shipping. I’ve never received a shipment in 3 days. Always 5 minimum to over a week. I don’t hold that against NK. I realize its an issue w/ USPS. One order was really screwed up on delivery, but Monica was excellent about sending out a replacement order. (And a great big thx again to Monica for that !!!). I would & do highly recommend NK to anyone looking for a reputable kratom vendor. Hope everyone has an excellent day !!!

Sorry that it took longer, we ship all orders same day (until the cutoff time when orders are picked up at around 1PM) – so we do the best we can on our end. In some regions USPS is causing indeed delays – but there is nothing we can really do about this unfortunately, 85% of places it arrives in 2 days, 10% in 3 days, and the rest of 5% indeed takes longer unfortunately – But that’s 100% on USPS 🙁 Thank you for being so nice!

Can you ship USPS first class ground?

Hello Lane! Unfortunately, we cannot right now. We can only ship via USPS Priority Mail. They are usually pretty quick, but not next-day. Packages are delivered in 3 working days.

Can the orders be tracked?

Hello Nathan, yes, we email the tracking numbers as soon as the packages are shipped. I’ve emailed you about your order specifically 🙂

I wanted to see if anyone else is having a long mailing period? I just ordered a kilo to come in and I spent a little over 70 bucks but I don’t guess that you have next day shipping or same day shipping it’s taking my orders over a week every time the last several times I’ve ordered it’s been like like I said over a week and every time I’ll track my order and it says that it’s on the way and it’ll give me a date that it’s supposed to be here but it’s never on that same date it’s always two or three days later just wondering what’s going on I really like to stay with this company but the mailing systems really getting me!!!

Hello Kelly, I am very sorry for the inconvenience you’ve experienced! We do our best to ship the orders out on same day, yet if the local post office delays the delivery, it is an issue concerning the local USPS, and it’s out of our hands, unfortunately. 99% of the time, the shipments are delivered on time.

Need fast shipping.they charged me 7$ when i was trying to order key??????????????????????????

Hello Richard, we also sent you an email about this, but will also reply here. Basically what you did, by mistake I suppose, was that you placed two orders one after another. The first order you have placed it only had the free samples in them – for which you have paid 7.99 for the shipping (sincer order was under $39.99). And then you palced another order for a kilo – wich you have received with free shipping. Basically the reason for the 7.99 charge is that you palced two orders, basicaly right now you are receiving One kilo + free samples and another order with just free samples.

Hello nova heads. I just Wana say Monica has gone above and beyond for me. I ordered a kilo a week ago and it was supposed to be here last Thursday and it seems lost. Monica sent me another to replace it which is awesome because I am having to go to the local smoke shop to buy stuff that sucks and way to expensive. My only complaint is not with her or the product but with USPS. It would really make a huge difference if you would use FedEx or UPS, USPS is so bad and has so many problems. I put in an order for lost packages and they do nothing. My Houston post cent is trash and everybody and their moms have problems with them and loosing packages or they just sit there for weeks B4 it even moves. Novad prices can’t be beat and quality is good too. Thank you for everything and keep on keeping on….

I know a lot of people who want the gunnies. Your competitors are now making extracts in gummy or the shots. We have to buy the gummies from other sites but maybe you can look into getting on extracts if their is a market for it.

Hi there!
Just so ya know, I’ve tried all kinds a websites, being the kratom connoisseur that I am. Trust me, to anyone who is asking, they are the most trusted and reliable shipping I have seen so far! And might I add the best product! I did have a question, when putting in an order on the weekend, is it better to wait till Monday to put an order in or do weekend orders get first priority at the beginning of the week?
Just Curious, Be well!
– C. Rivera

Randon, our cutoff time is around 1 pm Monday to Friday, and around 11:30 AM Saturday – It depends on when the courier arrives for the daily pick-up – we don’t have a lot of influence over that unfortunately – But usually we try to ship as many orders we can daily!

Is this a trusted site?

We are in business for over 2 years 😀 I’d say yes

I just made an order again. I love the kratom from this company. However, there has never been a time Ive received my order in 3 days. More like a week or more!!! I started order from this company because of the supposed fast shipping. I stayed with this company because of the quality.

Totally fair question anytime you’re shopping online. I’m just a customer, but I’ve been using their products for awhile and put in several orders. Always arrives quickly, in good condition, and if it matters to you it will be in a discreet package. The Kratom itself is better than I’ve purchased anywhere else.