Refund and Return Policy

We offer a 30-day money-back guarantee that applies to unopened and opened products. No reason needs to be provided for requesting a refund, but we will need both opened and unopened products to be returned to us before we issue a reimbursement.

The 30-day refund period starts from the moment when the tracking number indicates that the item was delivered, not from the date the order was placed on the website. In order to be eligible for a return, opened products must have at least 85% of the original contents. Opened products will not be re-stocked, but rather disposed of in a safe manner.

There is a maximum number of yearly replacements. We had to introduce this rule because we noticed groups of people intentionally planning complaints to get repalcements and taking advantage of us being nice and willing to help – and we had to stop this. So right now every refund or replacement will be done after product is shipped back to us as it’s normal (no shop will refund without getting the product back). “I threw it away” is under no circumstance a legit excuse. We are honest and willing to help customers, but we also need to be fair. This means that for a replacement to be done 85% of the products has to be unused and sent back. We don’t do repalcements on samples because samples are free gifts we give. Maximum 3 replacements / year in total. (for example if USPS keeps losing your order over and over again we can’t reship forever at our cost).

If you wish to request a refund, please follow the steps below:

Reach out to customer support by email or phone. The necessary contact details can be found on the contact page.
Customer support will issue and send you a return postage label through email. Print and use this label so that you do not pay for return postage.
Go to your local post office and bring the printed label you received. If you cannot print the label, you can bring it as an attachment or photo on a mobile device.
Ensure the product is secured and well-packaged before you ship it. If necessary, use a new box.
We will monitor the tracking of the package until it reaches us. Your refund will be issued either as a reversal of the charge on your e-check or credit card, or by mailing a check to the shipping address you specified.

Exchange Policy

Any unopened products can be returned or exchanged for up to 90 days from the moment they are received. If you wish to return or exchange an unopened product, please follow the steps below:

Reach out to customer support by phone or email. The contact details are available on the contact page.
Customer support will send you a return postage label through email. Use this label on your package if you do not want to pay for the costs of return postage.
Go to your local post office and bring the label with you either in printed format or as a photo/attachment on your phone.
Once you have mailed the package, inform customer support and they will check its status using the tracking number.
After the tracking is confirmed, customer service will print a new shipping label for your desired exchange or initiate the refund process.