Frequently Asked Questions

Please make sure you include all the important details of the shipping address in the designated fields!

The order notes are not mentioned on the shipping label, hence details such as apartment/building/unit/lot etc. number must be added after the street details.

Example: John Smith
26 Sun Street, Apt 10
New York, NY, 10010

Nova Kratom ships orders daily, Monday through Saturday, with any orders placed before 1PM dispatched the same day. Deliveries are made via USPS, which typically promises a 2-3 working day delivery timeframe. While we ensure orders are shipped promptly, the exact delivery date is under USPS control, with the majority of shipments arriving within 2 working days.

Orders placed before the 12 PM cut-off are shipped the same day, Monday to Friday, and before 10 AM, on Saturdays, with USPS aiming for a 2-3 business day delivery window. While most deliveries meet this timeframe, a small percentage (2-3%) may experience slight delays. Tracking is provided for all orders to ensure you can monitor your shipment’s progress.

Currently, Nova Kratom utilizes USPS Priority Mail for all shipments, providing a reliable 2-3 day delivery window. While we’ve explored faster shipping options like Express Mail, our experience showed that these orders often faced unexpected delays, leading to frustration despite our best intentions. After thorough testing, we’ve found that Priority Mail offers the most consistent and swift delivery for our customers. This method ensures that your Kratom arrives as quickly as possible with low chanches of delays.

Yes, every order is shipped with complete discretion. There is no mention of Kratom or Nova Kratom on the packaging. We prioritize privacy and understand the importance of discreet shipping, ensuring that the contents of your shipment are not displayed or identifiable from the outside.

We exclusively use USPS for our shipments, chosen for their consistency, reliability, and wide coverage, ensuring your orders arrive on time in most locations. Additionally, USPS offers the flexibility of delivering to PO Boxes, providing an excellent option for those who prefer or require this service.

Yes, we safeguard against lost shipments. If an order is lost in transit and not marked as delivered by USPS within a reasonable timeframe, we’ll reship your order for free. However, it’s important to note that we cannot be responsible for packages once they are delivered, including cases of theft. For added security, we recommend opting for our free sign-on delivery service or having your order shipped to a PO Box, especially if package theft is a concern at your delivery address.

No, we currently do not offer the option to choose different shipping carriers. Our experience has led us to exclusively partner with USPS for shipping Kratom, as we’ve found them to be the most reliable and efficient service. This decision is based on ensuring the best possible delivery experience for our customers, taking into account ease of pick-up, consistency in delivery times, and accessibility for customer service. While we don’t claim USPS is perfect, our long-standing partnership with them has yielded the best results in terms of minimizing lost packages and delays. It’s important to acknowledge that all carriers can experience occasional delays, but USPS has consistently shown the lowest frequency of these issues. Our commitment is to provide reliable shipping in the best interest of our customers, and USPS has proven to be the best partner for this.

Yes, we strictly comply with legal regulations and do not ship to any state or city where Kratom is illegal. Additionally, we do not ship overseas and focus exclusively on serving customers within the United States. This approach allows us to dedicate our efforts to providing the best possible service and products to our local US customer base, avoiding the complexities and extended delivery times associated with international shipping.

Shipping costs are directly linked to your order total after discounts and promotions are applied. For orders exceeding $39.99, we are pleased to offer free shipping. If your order total falls below this threshold, a shipping fee of $7.99 is applied. This fee reflects the actual cost of shipping via USPS, without any markup on our part. Our policy ensures transparency and fairness in how shipping costs are determined for each order.

Yes, we offer shipping on Saturdays and also deliver on Saturdays. Our operations align with USPS’s schedule, meaning we only pause shipping on major national holidays when USPS does not operate. This ensures that your orders are processed and shipped as efficiently as possible, even around weekends, with minimal delays around holiday periods.

A signature is required upon delivery only if you choose the sign-on delivery option. This service is available upon request to add an extra layer of security to your shipment.

Yes, shipping to a P.O. Box is fully supported, as we utilize USPS for our deliveries, which accommodates P.O. Box addresses without any issues.

No, we do not offer international shipping. Our services are exclusively focused on our local US customers to ensure we provide the best possible service and attention to our domestic market.

If your order hasn’t arrived as expected, please reach out to us directly at support@novakratom.com. We will promptly investigate the matter, liaise with USPS to understand the cause of the delay, and work towards a solution. Rest assured, we are committed to ensuring your order reaches you, one way or another.

You can change your shipping address up until the point you receive a tracking number. Once a tracking number has been issued, it means your order has been picked up by USPS, and we are no longer able to modify the address from our end.

Among our selection, some of the strongest strains include the Red, White, and Green Maeng Da, Trainwreck, and the Super strains such as Super Green Malay and Super White. Red Bali is also notable for its potency. These varieties are known for catering to different preferences.

Since individual preferences of Kratom can vary, we’re unable to provide personalized recommendations. However, we can share information on our current best sellers if you’re looking for a place to start. Feel free to email us for the latest on our most popular strains from the current batch. This can give you an idea of what’s been effective for our community, helping you make a more informed choice.

Yes, we do! Every order is accompanied by 2 generous samples, allowing you to try different strains. Additionally, if you’re interested in exploring our range further, you have the option to order small or large samples separately. This is a great way to discover new favorites and experience the variety we have to offer at Nova Kratom.

For those seeking Kratom with a lighter strength, some good options include Green Indo, Green Elephant, Green Hulu, Red Vietnam, and Red Asia. These strains are known for their lighter potency.

Yes, we offer packages that allow you to explore multiple strains. In our menu, you can find options like split Kilos and the 3x250g sample pack. Additionally, each order comes with 2 extra strains as samples, providing a great way to experience the variety of Kratom we offer at Nova Kratom.

Yes, we occasionally offer seasonal or limited-edition strains. These special offerings are quite rare and available in very limited quantities. To stay updated on these exclusive releases, we recommend checking our website regularly or signing up for our newsletter.

We update our product lineup with fresh batches approximately every 2 months. This schedule strikes the perfect balance between ensuring consistency in the quality of our products and maintaining their freshness. This approach allows us to continuously offer our customers the best possible experience with our Kratom.

Yes, you can find detailed information on the alkaloid content, specifically the Mitragynine (Mit%) level, of each strain by scanning the QR code located on the back of any product bag. This allows for transparency and enables you to make an informed decision based on the specific alkaloid profile of our Kratom strains.

Absolutely! We take great care in sourcing our Kratom products and work closely with trusted partners. Our commitment to ethical sourcing ensures that we support responsible practices throughout our supply chain, from cultivation to your doorstep. We believe in maintaining strong, positive relationships with our suppliers to ensure the quality and integrity of our products.

Our Kratom powder is 100% vegan-friendly, catering to those who prefer plant-based products. However, our capsules are made from gelatin, chosen for their lack of taste and smell, which means they are not vegan. This distinction allows us to meet the preferences of a wide range of customers, while also providing transparency about the composition of our products.

We are currently in the process of testing a few new strains. Once we’ve completed our evaluations and are confident in their quality, we will make announcements about their introduction to our shop. Stay tuned for updates on these exciting additions to our lineup at Nova Kratom.

At Nova Kratom, ensuring the consistency and quality of our products is our top priority. We achieve this through extensive lab and quality testing of every batch we receive. Our rigorous testing protocols are designed to verify not only the purity and potency of our Kratom but also to ensure that our products meet strict quality standards. This commitment to excellence ensures that our customers can always expect reliable and high-quality Kratom when they order from us.

While we do not offer custom blends of strains, customers have the option to order a split kilo. This package allows for the selection of 4 different strains, each weighing 250g, providing a way to customize your order with a variety of strains to meet your preferences. This option is a great way to explore different strains and mixes.

The primary distinction between the powder and capsule forms of Kratom lies in their presentation. Beyond that, there is no difference in the substance itself. Preference between the two forms is entirely subjective, with some customers favoring the versatility of powder, while others prefer the convenience and ease of dosage provided by capsules. Ultimately, the choice between powder and capsules comes down to personal preference.

Yes, each strain featured on our website comes with its own set of user reviews and testimonials. You can find these by visiting the specific product page of the strain you’re interested in. These reviews provide insights from other customers about their experiences, helping you make a more informed decision based on community feedback.

All of our Kratom products are sourced 100% from Indonesia, known for its optimal climate and rich soil conditions that are ideal for growing high-quality Kratom. This direct sourcing ensures that we provide our customers with the purest and most potent Kratom available, maintaining a close connection with the origin and traditions of Kratom cultivation.

Yes, our Kratom products undergo multiple rounds of lab testing to ensure their quality and safety. We test for alkaloid content, heavy metals, contaminants, and any other necessary parameters. This rigorous testing protocol ensures that our products meet the highest standards for purity and potency, providing our customers with safe, high-quality Kratom.

For optimal preservation of quality, Kratom products should be stored in a dark place and kept in their original packaging, ensuring the bag is zip-locked or sealed tightly. This helps maintain their potency and freshness by protecting them from light, air, and moisture, which can degrade the alkaloid content over time.

While there is a noticeable difference in potency between different strains of Kratom, we strive to maintain consistency across batches of the same strain. Our goal is to ensure that each batch meets a high standard of quality and potency, only making adjustments based on customer feedback to improve where necessary. This approach helps us provide a reliable and consistent product to our customers at all times.

Yes, all our Kratom products are 100% natural. We are committed to providing our customers with the highest quality, all-natural Kratom, ensuring that you receive pure and unadulterated products every time you order from us.

Once you place an order, we ensure it is shipped the same day, provided it’s before our 12PM cut-off time Monday to Friday, or 10 AM, on Saturdays. As soon as USPS picks up your package, we’ll send you an email with a tracking code. You can use this code to track the progress of your shipment directly on the USPS website, allowing you to stay updated on its delivery status.

Yes, you can modify your order as long as it has not yet been shipped. If you need to make any changes, simply email us, and we’ll take care of it for you. Our goal is to ensure your satisfaction with your order, so we’re here to help with any adjustments you may need.

After placing your order, you will receive a confirmation email as a receipt of your transaction. If you don’t see this email in your inbox, it’s a good idea to check your spam or junk mail folder. In the event that it’s not there either, please reach out to us via email, and we will manually confirm the status of your order. We’re here to ensure that every step of your order process is smooth and transparent.

Currently, we do not offer a repeat or subscription order option. This decision is rooted in our commitment to customer safety and privacy, as we prefer not to store payment information. We prioritize the security of our customers’ data and aim to provide a shopping experience that is both secure and user-friendly.

Absolutely! If you’re looking to send an order as a gift and prefer not to include the invoice within the package, simply let us know by emailing us after placing your order. We’ll ensure it’s prepared appropriately as a gift, making your thoughtful gesture a surprise.

Yes, if you have created an account with us, you can easily view all your past orders. Simply log in to your account on our website, and you’ll have access to your complete order history. This feature makes it convenient to review your purchases, reorder favorites, or track your Kratom exploration over time.

We accept payment via Credit Card. For your security and privacy, we do not store any payment information. This policy is part of our commitment to ensuring a safe and secure shopping experience for all our customers.

Yes, we offer custom discounts for bulk purchases. The discount rate is tailored according to the size of the order. If you’re interested in buying in bulk, please contact us directly to discuss the specifics of your order and the potential discounts available. We’re here to work with you to provide the best possible deal for your needs.

Yes, we maintain consistent pricing across all strains of Kratom, despite the slight variations in cost to us. Our goal is to ensure that you feel free to choose exactly what you love most without being influenced by price differences. We believe in providing equal access to all our strains, allowing you to explore and enjoy our diverse selection based on your preferences.

No, there are absolutely no hidden fees or charges. The only costs you will encounter are the product cost and shipping fees. Additionally, we offer free shipping for orders above $39.99. We believe in transparency and simplicity, ensuring that your shopping experience with us is straightforward and fair.

Coupons do not impact shipping costs directly. Shipping fees are a direct expense we pay to USPS, and as such, the application of coupons will not alter the shipping charges. If your order, after applying a coupon, totals under $39.99, a shipping fee of $7.99 will apply. However, for orders exceeding $39.99 after the coupon is applied, shipping is complimentary on our part. This policy ensures transparency in how shipping costs are handled.

For any inquiries or assistance, you can reach our customer service team through the contact page on our website or by emailing us directly at support@novakratom.com. We’re here to help with any questions or concerns you may have.

Our customer service, personally handled by Monica, the owner, is available from Monday to Saturday, 8AM to 3PM. Monica is dedicated to ensuring each customer receives attentive support and is usually around all day to address any inquiries or issues.

Yes, we offer a 30-day money-back guarantee on our products, including opened items, provided that no more than 20% of the product has been used. This policy is in place to ensure that our customers can try our Kratom with confidence, while also preventing misuse of the offer. Your satisfaction is our top priority, and we’re committed to standing behind the quality of our products.

Yes, if you’re not satisfied with your purchase, you have the option to receive either a refund or a replacement with a different strain, entirely your choice. We will also cover the cost of shipping back the product you are unhappy with so that we can inspect it. The only requirement is that the product cannot be more than 20% used. This policy ensures that you can make your purchase with confidence, knowing that your satisfaction is our priority.

If you encounter any issues with your product, please don’t hesitate to email us at support@novakratom.com. We’re here to help resolve any problems you might have and ensure your satisfaction with our products.

If you need to return a product, simply email us and we will provide you with a return label. You can use this label to ship the product back to us without any issues and at no cost to you. Upon receipt of the returned item, you have the choice of receiving a full refund or a replacement. Our return process is designed to be hassle-free, ensuring that your experience with us is positive and satisfactory.

To initiate a return or exchange, please reach out to us via email at support@novakratom.com. We’ll guide you through the process and ensure that your return or exchange is handled smoothly and efficiently.

We cover the cost of return shipping. At Nova Kratom, we prioritize customer satisfaction, and part of that commitment means taking responsibility for return costs. This approach not only supports our dedication to ensuring you’re happy with your purchase but also motivates us to maintain the highest quality standards to minimize the need for returns.

We issue the return label on the same day you request it, ensuring a swift start to the return process. Once USPS picks up the package, it typically takes about 2 days for it to reach us. Upon receipt, we will immediately begin the process of your return, aiming to complete it as quickly as possible to ensure your satisfaction.

Yes, you can exchange a product if you’ve ordered the wrong strain. We understand that mistakes happen and are here to accommodate your needs. While we cover the costs associated with returning the incorrect product and shipping the correct one, we kindly ask you to double-check your order before finalizing it. This helps us all by minimizing the time and resources spent on shipping and returns. However, if an error occurs, don’t worry—we’ve got you covered and will take care of it promptly.