At Nova Kratom, we’re proud to offer a vast array of quality products at competitive prices. Part of our commitment to you includes special offers and promotions like product discounts and free shipping. We appreciate the time and trust you invest in shopping with us, and we always aim to provide the best possible service and experience.
Recently, we’ve received queries regarding the calculation of discounts and shipping fees on our platform, powered by WooCommerce. We understand that some aspects might seem confusing, particularly when a discount brings the order total below our free shipping threshold ($48 pre-discount, $38 after discount is applied, which brings the order below $39.99 which means shipping will not be free). We want to take this opportunity to provide a clear explanation of these processes to enhance your shopping experience.
The basis of our discount and shipping policies is straightforward: we offer free shipping for orders totaling more than $39.99, post-discount. While we understand it might be more intuitive if this offer were based on the pre-discount total, the logic behind the WooCommerce platform—which is common among e-commerce systems—is designed otherwise.
To illustrate this more clearly, consider a hypothetical scenario where we’re offering a 99% discount on a $100 product. In this case, the customer ends up paying only $1 for the product. If free shipping were applied based on the original price, we would have to cover the shipping cost from this $1 payment, which is practically impossible. Though this example is exaggerated, it serves to explain the reasoning behind WooCommerce’s policy.
Our key objective is to balance two essential aspects of our business: offering our customers high-quality products at competitive prices while covering our operational costs, including shipping. And we always strive to maintain transparency in our operations.
Please remember that we are always here to help. If you have any questions, suggestions, or concerns, don’t hesitate to reach out to us. We will continue working tirelessly to offer you quality, affordability, and a shopping experience that exceeds your expectations.
Thank you for being a part of the [Your Shop’s Name] family. We look forward to serving you better each day.
Sincerely,
Nova Kratom
Me too!!
Wanted to order
Hello Kim, I’ve emailed you about this 🙂